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Frequently Asked Questions

Our goal is to ensure you enjoy the simplest purchasing experience. However, we understand you may have some inquiries. Continue reading for information on buying, shipping, returns, and additional topics.

How can I place an order?

To make a purchase, just explore our website, choose the products you want to buy, and place them in your shopping cart. When you’re prepared, move on to the checkout page to input your shipping and payment details.

What payment methods do you accept?

We welcome all leading credit cards (Visa, MasterCard, American Express) and PayPal. For additional information, visit the Payment methods page.

Do you provide tracking information?

You can expect to receive your tracking details within 3-5 business days. However, tracking may not be available if free shipping is selected. In such instances,, please contact us at support@exquisiteitemspoint.shop.

When will you ship my order?

When you purchase an item that is in stock, we will dispatch it within three business days.

Can I cancel my order?

We understand that sometimes things change. That's why you can modify or cancel your order within 12 hours of purchase. Simply reach out to our customer service team, and we'll assist you with the process. After 12 hours, we begin processing your order to ensure quick delivery. Please contact us at support@exquisiteitemspoint.shop.

What is your return policy?

We accept returns within 30 days of delivery, ensuring your satisfaction with every purchase. To qualify for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Our goal is to make your shopping experience as seamless and hassle-free as possible. If you have any questions, feel free to reach out—we’re here to help! Please visit our Returns page for more information on how to initiate a return.

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